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TERMS OF SERVICE

1. SHIPPING AND DELIVERY OPTIONS 

We offer both domestic and international shipping. Shipping is automatically calculated with the order.

2. PROCESSING TIME 

Orders are processed within 3 business day(s) excluding weekends and public holidays. As we are a small company many of our items are made to order once we receive your payment. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 

3. CANCELLATIONS 

After an order is submitted, processing begins if you require a cancellation please reach out to us at plasmachasms@gmail.com and we will do our best to cancel if possible. If there are questions about canceling an order, please contact us and we will do what we can to assist. 

For successful cancellations refunds will be processed within 7 days to the original method of purchase.

4. RETURNS 

Please ensure all details are checked during the checkout process. Returns are at the buyers shipping cost and must be in the same condition they were sent in in order to receive a full refund, less original shipping costs. If you believe there was a mistake on behalf of the merch store please contact us directly at plasmachasms@gmail.com and we will be happy to arrange either a replacement or refund in regard to the specific items.

You may purchase shipping insurance at an additional cost please contact us or add a note to your order and we can advise of any additional costs for insuring your package.

Requests for refunds, exchanges or any additional issues require contact with us at plasmachasms@gmail.com within 14 days of confirmed delivery of your package.

Refund processing time - 7 days processing after original receipt. Please allow extra time for your bank processing times.

5. DELAYED ORDERS 

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Please keep in mind that as we are a small business a lot of our items are made to order and there is some additional processing time. Please allow 1-2 weeks for processing. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status. 

6. DAMAGED ORDERS 

Plasma Chasms is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider. 

7. SHIPPING RESTRICTIONS 

- Orders cannot be shipped to P.O. boxes.  

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method. 

8. CONTACT 

For questions about this shipping policy, contact:  

Email: plasmachasms@gmail.com